Privacy Policy

Respecting Your Privacy

We hold personal information in high regard as we strive to enhance our services for our valued clients. Personal information, whether utilized independently or in conjunction with other data, is employed to identify, contact, or locate individuals, and to contextualize individual identities.

We recognize that certain activities aimed at optimizing our client services may necessitate the collection of personal information. We are committed to adhering to the principles outlined in our Privacy Policy below concerning the collection and utilization of your personal information.

We encourage you to carefully peruse our privacy policy to gain a clear comprehension of how we gather, employ, safeguard, and manage your Personal Information. This Privacy Policy pertains to the collection and management of personal information from our clients, visitors, subscribers, references, and contacts through our website, as well as members of the general public.

Information Collection

For individuals visiting our blog, website, or app, and the ones we provide services for staff, employees, contractors or job applicants, we gather the following personal information:

• Business details for you and your references
• Name
• Phone number
• Address
• Interests
• Preferences
• Behavioral information
• Other pertinent personal details necessary for you and your referred client, aiding in communication and service provision.

At different project stages, we may also capture images for the purpose of:

• Assessing scope during inspections and providing quotations
• Documenting work progress for internal reporting
• Archiving completed projects for future reference
• Other instances not explicitly listed here

Personal information, including the aforementioned data, is essential for us to offer our services effectively and is thus collected and stored for future reference.

When sharing another individual’s personal information as a reference, their consent is imperative, and they should understand that their information will be handled in accordance with this Privacy Policy. If we obtain personal information from third parties for direct marketing, we take measures to inform recipients about information usage and provide opt-out options.

Information Collection Timing

We gather information from you when you:

• Complete online forms on our website
• Engage our services
• Engage in conversations with us
• Are referred by someone else

Our Commitment to Confidentiality

While sharing your personal information under these circumstances is driven by the need to ensure your safety and adhere to legal requirements, we uphold the utmost commitment to maintaining confidentiality and only share information that is essential for addressing the specific emergency or legal situation at hand.

Information Usage and Disclosure

We possess a legitimate interest in utilizing your information for the following purposes:

• Communication by employees and contractors
• Enhancing customer service responses
• Sending information about our products and services
• Improving website user experience
• Administrative operations such as record-keeping, accounting, staff training, audits, and performance monitoring
• Sharing details with authorized third parties for support provision, security, and safety
• Other legitimate purposes as allowed by Australian Legislation and NDIS Practice Standards

Sharing of Personal Information in Emergency and Legal Situations

In situations of emergencies or legal requirements, we may need to share your personal information with health professionals and relevant authorities. This measure is taken to ensure your safety, provide necessary assistance, and fulfill legal obligations. Below is the clause detailing how your personal information may be shared under such circumstances:

Sharing in Emergency and Legal Cases

In cases where an emergency situation arises that poses a threat to your safety, well-being, or that of others, or in scenarios where we are legally obligated to disclose information, we may share your personal information with health professionals, authorized support providers, and relevant authorities.

Examples of Emergency Situations:

• Medical emergencies where immediate medical attention is required
• Safety concerns requiring intervention from law enforcement or relevant authorities
• Situations involving imminent harm to yourself or others

Examples of Legal Requirements:

• Compliance with court orders or legal processes
• Investigations into potential illegal activities
• Reporting to regulatory bodies as mandated by law

Data Security

We consider the security of your personal information paramount and take reasonable precautions against misuse, loss, unauthorized access, modification, and disclosure. While we adopt industry-standard security measures, no transmission method is entirely secure. Hence, we can’t guarantee absolute security. We do not retain credit card details used for payments.

Third-Party Disclosure

We do not share, sell, rent, or trade personal information except with trusted parties assisting in operating our website and business. We may disclose information to comply with the law, enforce policies, or protect rights, property, or safety. Non-personally identifiable information might be shared for marketing purposes.

Third-Party Links

Occasionally, we may offer third-party products or services on our website. These external sites have separate privacy policies, and we aren’t responsible for their content or activities.

Privacy Policy Changes and Personal Information Updates

We notify users of policy changes on our Privacy Policy page. Users can update personal information by email, phone, or web form.

Making Privacy Complaints

If you suspect a privacy breach, please contact us with details for investigation. To access, correct, or request personal information, or make an FOI request, contact us through provided numbers or webmail form.

Individual Redress Principle

We uphold the individual redress principle, granting individuals the right to legally enforce data protection rights against non-compliant data collectors and processors. This principle ensures that individuals can seek legal recourse in cases of non-compliance.

Use of Cookies

We employ cookies, small files that enhance website functionality and capture information to improve service quality and user experience. Cookies help us understand preferences and compile aggregate site traffic data for future enhancements.