Privacy Policy

Respecting Your Privacy

We hold personal information in high regard as we strive to enhance our services for our valued clients. Personal information, whether used independently or in conjunction with other data, is employed to identify, contact or locate individuals and to contextualise individual identities.

We recognise that certain activities aimed at optimising our client services may necessitate the collection of personal information. We are committed to adhering to the principles outlined in this Privacy Policy concerning the collection and use of your personal information.

We encourage you to carefully read this policy to gain a clear understanding of how we gather, employ, safeguard and manage your personal information. This Privacy Policy applies to the collection and management of personal information from our clients, visitors, subscribers, references and contacts through our website, as well as members of the general public.

Information Collection

For individuals visiting our blog, website or app, and the people we provide services for, including staff, employees, contractors or job applicants, we gather the following personal information:

• Business details for you and your references
• Name
• Phone number
• Address
• Interests
• Preferences
• Behavioural information
• Other pertinent personal details necessary for service provision and communication

At different project stages, we may also capture images for the purpose of:

• Assessing scope during inspections and providing quotations
• Documenting work progress for internal reporting
• Archiving completed projects for future reference
• Other instances not explicitly listed here

Personal information is essential for us to offer our services effectively and is thus collected and stored for future reference. When sharing another individual's personal information as a reference, their consent is imperative, and they should understand that their information will be handled in accordance with this Privacy Policy. If we obtain personal information from third parties for direct marketing, we take measures to inform recipients about information usage and provide opt-out options.

When We Collect Information

• When you complete online forms on our website
• When you engage our services
• When you engage in conversations with us
• When you are referred by someone else
• When you subscribe to our newsletters or updates
• When you apply for a role or contractor engagement with us

Our Commitment to Confidentiality

While sharing your personal information under certain circumstances is driven by the need to ensure your safety and adhere to legal requirements, we uphold the utmost commitment to maintaining confidentiality and only share information that is essential for addressing the specific emergency or legal situation at hand.

Information Usage and Disclosure

We have a legitimate interest in using your information for the following purposes:

• Communication by employees and contractors
• Enhancing customer service responses
• Sending information about our products and services
• Improving website user experience
• Administrative operations such as record-keeping, accounting, staff training, audits and performance monitoring
• Sharing details with authorised third parties for support provision, security and safety
• Other legitimate purposes as allowed by Australian Legislation and NDIS Practice Standards

Sharing of Personal Information in Emergency and Legal Situations

In situations of emergencies or legal requirements, we may need to share your personal information with health professionals and relevant authorities. This measure is taken to ensure your safety, provide necessary assistance and fulfil legal obligations.

Examples of emergency situations:

• Medical emergencies where immediate medical attention is required
• Safety concerns requiring intervention from law enforcement or relevant authorities
• Situations involving imminent harm to yourself or others

Examples of legal requirements:

• Compliance with court orders or legal processes
• Investigations into potential illegal activities
• Reporting to regulatory bodies as mandated by law

Data Security

We consider the security of your personal information paramount and take reasonable precautions against misuse, loss, unauthorised access, modification and disclosure. While we adopt industry- standard security measures, no transmission method is entirely secure. Hence, we cannot guarantee absolute security. We do not retain credit card details used for payments.

Data Retention

We retain personal information only for as long as is necessary to provide our services, comply with our legal obligations under Australian law and the NDIS Practice Standards, resolve disputes and enforce our agreements. When personal information is no longer required, we take reasonable steps to de-identify or securely destroy it.

Third-Party Disclosure

We do not share, sell, rent or trade personal information except with trusted parties assisting in operating our website and business. We may disclose information to comply with the law, enforce policies or protect rights, property or safety. Non-personally identifiable information might be shared for marketing purposes.

Third-Party Links

Occasionally, we may offer third-party products or services on our website. These external sites have separate privacy policies, and we aren't responsible for their content or activities.

Privacy Policy Changes and Personal Information Updates

We notify users of policy changes on our Privacy Policy page. Users can update personal information by email, phone or web form. We encourage you to review this page periodically for the latest information on our privacy practices.

Making Privacy Complaints

If you suspect a privacy breach, please contact us with details for investigation. To access, correct or request personal information, or to make a Freedom of Information (FOI) request, contact us through our provided numbers or via the contact form on our website. We aim to acknowledge complaints within five business days and resolve them within 30 days.

Individual Redress Principle

We uphold the individual redress principle, granting individuals the right to legally enforce data protection rights against non-compliant data collectors and processors. This principle ensures that individuals can seek legal recourse in cases of non-compliance.

Use of Cookies

We employ cookies, small files that enhance website functionality and capture information to improve service quality and user experience. Cookies help us understand preferences and compile aggregate site traffic data for future enhancements. You can disable cookies through your browser settings, though some site features may not function as intended.

Children's Privacy

Our services and website are not directed to children under 16 without the involvement of a parent or guardian. We do not knowingly collect personal information from children without appropriate consent. If you believe we have collected information from a child without proper consent, please contact us immediately so we can take appropriate action.

Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal information, please contact Wise Healthcare Pty Ltd (ABN 99 670 643 393) at hello@wisehealthcare.com.au or call 1300 WiseHC.