Policies & Procedures
A transparent and accountable work environment, fostering trust and efficiency within our organisation.
Easy-read policies, openly shared.
Wise Healthcare operates in full alignment with the NDIS Practice Standards and the NDIS Code of Conduct. Our policies set out exactly how we work, how we safeguard participants, and how we make sure every person we support, together with their families, nominees and support coordinators, stays fully informed about the services and arrangements in place.
Each policy below is available as an Easy Read version. Click View to read it in your browser, or Download to save a copy. Where an easy-read version is still being prepared, please request it and we will send it through promptly.
Privacy and Confidentiality Policy
How we handle, store and protect your personal information.
Duty of Care & Dignity of Risk Policy
Balancing safety with the right to make informed choices.
Conflict of Interest Policy
Identifying and managing actual, potential or perceived conflicts.
Decision Making and Consent Policy
Supporting informed decision-making and consent at every step.
Feedback and Complaints Policy
How we receive, manage and resolve feedback and complaints.
Participant Induction Pack
Everything you need to know when starting with Wise Healthcare.
Abuse, Neglect & Exploitation Policy
Our zero-tolerance approach to abuse, neglect and exploitation.
Built around NDIS standards
Every policy is reviewed against the NDIS Practice Standards, Quality Indicators and the NDIS Code of Conduct, and updated as guidance evolves.
Clear communication, always
Participants, families, nominees and support coordinators are kept informed about how services are planned, delivered, changed or ended, in formats that work for them.
Easy Read by default
We publish Easy Read versions so information is accessible to everyone we support. Larger print, translated or audio formats are available on request.
Need a full-text version or a different format?
Full policy documents, translated versions and large-print copies are available on request, just get in touch and we'll send what you need.
Ready to get the support you deserve?
Speak with our Client Relationship Officers today, no waiting, no hassle. We'll help you understand your plan and find the right supports.